The domain name B2H Mart application is an e-commerce portal located in Ranchi, Jharkhand.

Your use or access of the Website and application, its related sites and hyperlinks, shall be governed by the terms and conditions, policies, rules of B2H Mart from time to time. These terms apply to all users.

By using the website or any services through the website and application you agree that you have read, understood and are bounded by the terms, policies, directions of B2H Mart how you use the Website and Application.

“Agreement” means the terms and conditions as detailed including all schedules, appendices, annexures, privacy policy, and disclaimer.

“You” or “user” shall mean the end user accessing the website and application, its contents and using the services offered through the website and application.

“Product” shall mean the Products offered in the website from time to time.

“Delivery” shall mean the physical delivery of goods under your order placed with us.

“Price” means the price mentioned at the time of order and confirmed by us.

“Payment Facility” shall mean applicable mode of payment made available to user from time to time.

B2H Mart may collect certain personally identifiable information about Demographic profile ( like your age, gender, occupation, education, address etc.) and information about the pages on the site you access and any such browsing information.

You are also responsible for maintaining the confidentiality of your email id and mobile number and for any unauthorized access to your mobile, tab, computer system and computer network. You agree that all data provided by you is true and accurate. The detail should be current and not incomplete. We have the right to indefinitely suspend or terminate or block access of your user account with the website and application.

We will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey, or contest or any combination thereof.

The user hereby affirms that the information provided by him/her is true, correct and complete to the best of his/her knowledge and belief.

You agree and undertake not to reserve engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the website and application. These are strictly not permissible.

You agree and undertake not to display, upload, modify, publish, transmit, update or share any information that:

  1. Belongs to another person and which you do not have any legal right for.
  2. Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, invasive of another’s privacy, hateful or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner what so ever.
  3. Harm minors in any way.
  4. Violates any law for the time being in force.
  5. Impersonate another person.
  6. Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.

You, as a buyer, understand that upon initiating a transaction you are entering into a legally binding and enforceable contract with B2H Mart to purchase the products and/or services from, and pay the transaction price to B2H Mart.

The services offered in one region may differ from those in other regions due to availability, local or regional laws, shipment and other considerations.

Contact your local B2H Mart representative for information regarding the products, programs and services that may be available to you.

We will do our utmost to ensure that availability of the website and application will be uninterrupted and that transmissions will be error free. However, due to the nature of the internet, this cannot be guaranteed. We will attempt to limit the frequency and duration of any such suspension or restriction.

B2H Mart grants you a limited, revocable permission to access and make personal use of this website and application, but not to download or modify it.

The use of the website and application and its content grants no right to you in relation to any copyright, designs, and trademarks and all other intellectual property and material rights relating to the content.

You will be subject to the policies, conditions and terms of use in force at the time that you use the website and application or that you order goods from us, unless any change to those policies conditions is required.

When you place an order on our website or send e-mails to us, you are communicating with us electronically so you must provide a valid mobile phone number / email address and your address while placing an order with us. We may communicate with you by emails, SMS, phone call or by posting notices on the website and application or any other mode of communication.

You shall:

  1. Not acquire any ownership rights by downloading material / content from this website and application.
  2. Read the terms and policies of the website and application and agree to accept the terms before the use of website and application.
  3. Abide by the terms and policies of website and application.
  4. Neither copy or modify the contents of the website and application for commercial purpose.
  5. Comply with all applicable laws in connection with your use of the website and application.
  6. Not refuse to accept the delivery of the products under your order upon delivery except for damages and deficiencies.

All orders placed by you on the website and application are subject to availability and acceptance by us and conditional on your acceptance and adherence to these terms and conditions.

Your order is an offer to us to buy the product(s) in your order.

We, at our sole discretion, reserve our right to limit the quantity of items and cancel any order, even after acceptance.

B2H Mart has complete right to accept or reject an order placed online. No act or omission of B2H Mart, prior to actual dispatch of the product(s) ordered will constitute an acceptance of your offer. You agree not to dispute the decision of B2H Mart in this regard.


Delivery of the product(s) under your order in the website and application shall be made as per our delivery policy mentioned herein. Title of the product shall pass on to you upon receipt of payment.

We have made significant efforts to accurately display the colors / dimensions / specifications of products that appear on the website and application. The particular technical specifications and settings of your computer and its display could affect the accuracy of its display of the colors, dimension, specifications of products offered in this website and application.

All content included on the website and application, such as text, graphics, logos, button icons, images and audio clips, digital downloads, data compilations, and software, is the property of B2H Mart.

You acknowledge and undertake that you are accessing the services on the website and application and transacting  at your own risk and are using your best and prudent judgement before placing any order or availing the services or entering into any transactions with us through our website and application. We shall not be held liable nor responsible for any representations or warranties / guarantees of the products, save and except the limited manufacturer’s warranty / guarantees on the respective product is assigned unto us and we hereby expressly disclaim and any all responsibility and liability in that regard.

B2H Mart reserves its right to amend the website and application, policies, conditions or terms of use and at any time without prior notice.

B2H Mart / or its affiliates / or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions / inactions of the manufacturers / brand owners of the products purchased through the website and application and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.

This clause shall survive the expiry or termination of this Agreement.

In no event shall we or our affiliates be liable for any special, indirect, incidental, consequential or exemplary damages including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the website and application.

Prices and taxes thereon in respect of all the products are subject to change from time to time, without prior notice by B2H Mart. We strive to provide you with the best prices possible on our website and application. All the products listed on the website and application will be sold at Indian Rupees. The prices mentioned at the time of ordering will be the prices charged to you on the date of delivery.

Our online price may not match with offline price at store. You shall not raise any dispute on the same.

B2H Mart offers you multiple payment options both online and offline however we reserve the right to add or delete any mode of payment without any prior notice.

We accept payments made by most of the major credit/debit cards issued in India. Acceptance of card payment is at the sole discretion of B2H Mart. We don’t accept internationally issued credit/debit cards and certain cards issued by banks in India.

You can place your order with us either on our website and application or over phone and choose any of our payment modes made available to you. In case of payment to be made offline, buyer needs to pay the invoice amount in cash at the time of delivery of the product at its doorstep/ preferred location.

Orders will be processed for delivery upon selection of your preferred delivery location, date and time and confirmation by us.

You represent and confirm that the credit/ debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/ debit card to use it. All credit/ debit card holders are subject to validation checks and authorization by the card issuer.

In case of payment made through online, before shipping/ delivering your order to you we may request you to provide copy of photo identity proof document as acceptable to B2H Mart to establish your ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.

Buyer acknowledges that B2H Mart will not be liable for any damages, interests, claims etc. resulting from not processing a transaction or any delay in processing a transaction which is beyond control of B2H Mart.

We endeavor to provide the best quality products every single time you order with us.

We have two checks for any product return or refund. Once an order is placed, our representative gives you a call to check for any changes or cancellations of the ordered products and then confirms the dispatch. Any cancellation at this particular time will not be charged and the complete price of the cancelled product is refunded to the customer. At the time of delivery if any product is found to be unsatisfactory in terms of quality or physical condition, the customer can request a cancellation or exchange of the same. This entitles all our customers to return / exchange the product if they are not satisfied / any modification is required in their ordered product(s) without any cancellation charges.

After the acceptance of delivery, if there is any cancellation or return requested by the customer, nominal cancellation charges would be applicable and the amount shall be refunded to you through the same mode of payment.

Products once sold and delivered to you, shall not be eligible for return seeing the COVID-19 Pandemic situation. You can return the product(s) purchased from us under your order as per above, provided the product(s) are sealed / unopened / unused and in original condition.

In case of return/ exchange you must return the product to us in the same original condition as is supplied by us.

All returns, exchange and cancellation of products are subject to manufacturer’s warranties and the invoice terms and conditions.

We will make every effort to get your order delivered to you as per assigned and next available slot.

If you fail to take delivery on the agreed slot as mentioned above, your order and delivery thereof shall be treated as cancelled.

  1. At the time of taking delivery of the products, you shall quote the ORDER No. at the delivery point.
  2. The person at the delivery point authorized to deliver the product may decline to deliver the product if he finds any inconsistency as regards to the Order No. or any other detail of the order.
  3. Subject to availability of the ordered product at the delivery point on the delivery day, B2H Mart shall deliver product to you as per schedule, failing which B2H Mart shall inform you with a revised schedule for delivery of the product. You may ask for cancellation / modification of order on account of this.
  4. It will be your responsibility to count and check all the products while accepting the products as per your Order. No dispute will be entertained by B2H Mart once you accept the products at the delivery point.

Complaint pertaining to short weight will not be entertained, if the complaint is not lodged immediately on delivery.

Delivery charge of Rs.50 will be leviable for each delivery.

We currently deliver orders to selected pin codes / areas across the city within Ranchi only.

User agreement shall be effective from the date and time of your acceptance of the terms of the website and application and remain in force unless and until terminated by either of us.

We may discontinue this website and application at any time and for any reason, without notice. All rights not expressly granted herein are hereby reserved to us.

This website and application provides content without any warranties or guarantees and in an “As Is” and “where is” basis. You must bear the risks associated with the use of the site.

B2H Mart or its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness and / or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the website and application or that the operation of the website and application will be error free and / or uninterrupted.



Personal care

Home care

Baby care

Snacks & branded foods

All the products listed on the site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery.

Cancellation by site / customer you as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling us.

If we suspect any fraudulent transaction by any customer or any transaction which defies the terms and conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

You will provide authentic and true information in all instances where such information is requested of you.

That you are accessing the services available on this site and transacting at your sole risk and are using your best and prudent judgement before entering into any transaction through this site.

That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the items description.

You may not use the site for any of the following purposes:

Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

We have made every effort to display the colors of our product that appear on the website as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. Modification of terms and conditions may at any time modify the terms and conditions of use of the website without any prior notification to you.

You should regularly review the terms and conditions on the site.

The courts at Ranchi shall have exclusive jurisdiction in any proceedings arising out of the agreement.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this website are intended solely for personal, non-commercial use.